Our card servicing system has changed! Have a new card to activate? Call 1-800-631-3197. Need to change your PIN? Call 1-888-886-0083.
Get Help Anytime, Anywhere
Manage your accounts effortlessly with 24/7 online and mobile banking.
Need assistance? Our digital tools and live support options make it easy to get help when you need it.
Choose an option below:
Chat with Us
Live Support Hours:
Mon – Fri: 8 AM – 6 PM | Sat: 9 AM – 1 PM MST
- Preferred for members:
- Secure Live Chat – Log into online banking for a protected chat experience. Look for the Let’s Chat! button displayed in the bottom right of this window or by clicking Live Chat from Support under the mobile menu.
- Secure Messaging – Send and receive secure messages directly through your online banking account.
- Live Chat – Available without logging in. Additional verification may be needed for specific account information. Click the Let’s Chat! button near the bottom right of your screen.
Call Us
Speak with our digital assistant or a Member Solutions expert.
Call Center Hours:
Mon – Fri: 8 AM – 6 PM | Sat: 9 AM – 1 PM MST
Phone: (800) 888-7882
- Start with our digital assistant by saying things like “account balance” or “transaction history.”
- Need more help? The digital assistant can transfer you to a live expert.
Telecommunications Relay Network (TTY/Text)
Dial 711 for ADA-compliant telephone relay services. For more information about accessibility, click here.
Visit Us
Schedule an appointment at your nearest branch for in-person service with one of our expert bankers.
Send Us Mail
General Correspondence/Supervisory Committee
PO Box 15115, Tucson, AZ 85708
Loan & Visa Payments
PO Box 15159 Tucson, AZ 85708-0159 (Loan)
PO Box 15220 Tucson, AZ 85708-0220 (Visa)
Auto Loan Payments
PO Box 15159 Tucson, AZ 85708-0159
Insurance Changes/Updates
Vantage West Credit Union, PO Box 20011, Carmel, IN 46082
(800) 998-0763
NOTE: Branch locations do not receive US mail.
Other Resources
Security Reminder: Vantage West will never ask for your PINs or passwords. Keep your credentials protected and never share them.
How to Make a Payment
- Click here for payment options.
Fax Numbers
- Mortgages/Home Loans (520) 917-2434
- Loan Servicing (520) 917-2433
Forms
- Click here for personal forms and applications.
